Citin Loft Pattaya Hotel
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  Citin Loft Pattaya Hotel, Thailand
 
 

FAQ

How many stars is the hotel?
3 Stars
How do I make direct contact with the hotel?
Please email, call or fax the hotel:
enquiry@citinloftpattaya.com
T +66 38 489 499
F +66 38 489 498
If I make an online booking, will I be offered a ‘best rate’?
Online bookings generally offer the ‘best available rates’ for that date and time.
What types of rooms are available and what are the differences between room types?
There are 5 room types available:
Superior King/Twin
Superior room types are large, bright and airy. Equipped with modern and dark wood based furnishing, 29 inch Flat Screen TV, reliable Broadband Internet WiFi connection. All rooms with a private balcony with outdoor chairs and table. In addition, pantry area with large refrigerator is a unique point for guests with an extended stay in mind. Bright bathroom with an open window to the bedroom area, separate bathtub and shower cubicle with high pressured shower.
Executive Double
New newly constructed rooms at Citin Loft, comes with a king sized bed, a small dining table for two and functionality that takes you to a place of comfort and convenience in each room. Facilities include 29 inch Flat Screen TV, reliable Broadband Internet WiFi connection, large refrigerator. Ensuite bathroom features a bathtub, separate shower cubicle and wall-mounted hairdryer.

Deluxe Suite (1 Bedroom)
Deluxe Suite room type is a residence style one bedroom accommodation offering comfort with larger bed area and spacious living room area. Equipped with modern and dark wood based furnishing, 29 inch Flat Screen TV, reliable Broadband Internet WiFi connection. All rooms with a private balcony with outdoor chairs and table. In addition, pantry area with large refrigerator is a unique point for guests with an extended stay in mind. Ensuite bathroom features a bathtub, separate shower cubicle and wall-mounted hairdryer.

Premium Triple
The bedroom has a king sized bed with a single bed, considered the best option for a family of 3 or a group of friends. Each room is spacious and comfortable, equipped with modern furnishing. Facilities include 29 inch Flat Screen TV, reliable Broadband Internet WiFi connection, and large refrigerator. Ensuite bathroom features a bathtub, separate shower cubicle and wall-mounted hairdryer.

Family Suite (2 Bedroom)
Family Suite room type is suited for a family, offering master bedroom with an en suite bathroom and a second room with twin beds. The spacious living room area with equipped with modern and dark wood based furnishing, 29 inch Flat Screen TV, reliable Broadband Internet WiFi connection. The suite offers total 2 bathroom areas. All rooms with a private balcony with outdoor chairs and table. In addition, pantry area with large refrigerator is a unique point for guests with an extended stay in mind. Ensuite bathrooms feature a bathtub, separate shower cubicle and wall-mounted hairdryer.
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of three guests for the Superior room types while the larger suite rooms can accommodate up to 6 people by the use of additional extra beds. Kindly advise your request upon reservation.  A charge of THB 600 inclusive of breakfast for one applies for an extra bed.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
If a cancellation or change to the original reservation is made less than 1 day (24 hours) prior to arrival, there will be a cancellation charge equivalent to one night’s accommodation charge.

Kindly contact us in advance for cancellations or changes, in order to avoid the cancellation charge, at reservations@citinloftpattaya.com
Do you have a pets’ policy?
Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.
What are your check-in and check-out times?
Check-in time is 2:00 pm.
Check-out time is 12:00 noon.
Is it possible to check-in early?
Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages.

For an early arrival request, kindly contact our reservations at reservations@citinloftpattaya.com
What is the charge for a late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm:  50% charge (based on your room rate or room rates offered at the time)
Check out after 6.00 pm:  Full overnight rate

The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at reservations@citinloftpattaya.com
Do you have non-smoking rooms?
At Citin Loft Pattaya, we have 1 dedicated smoking floor while all other guest floors are non-smoking. For a non-smoking room, kindly advise us at the time of reservation to allow us to arrange the best possible room for the date of your arrival.>
Do you have twin, triple and quadruple rooms?

Citin Loft Pattaya offers a choice of king size or twin bedded rooms. The hotel also has triple & quadruple (Family Suite) rooms. 

Do you have inter-connecting rooms?

Yes, we do have inter-connecting rooms consisting of a Superior Twin & a Triple bedroom that can accommodate up to 5 persons

What is the cost of an extra bed?

An extra bed is offered at THB 700 nett with breakfast for 1 person.

What is the hotel’s policy regarding children?
  • There is no charge for child below the age of 12 years sharing a room with parent(s) on existing bedding.
  • If an extra bed is required, regardless of age, an extra bed charge will be incurred
  • Children 12 years and above are charged the full adult breakfast price of THB 200.00 nett
  • Children between the ages of 5 and 11 years are charged a rate of THB 120.00 nett per child/breakfast
  • Children 4 years and below eat breakfast for free
Does the hotel provide baby-sitting services?
The hotel does not provide baby-sitting services.
Are baby cots available?
Yes, baby cots are available upon request and are free of charge.
Where is breakfast served and at what time?
Breakfast is served at Citin Cafe which is located on the ground floor of the Restaurant wing from 6.30 am to 10.30 am.
How many restaurants do you have and what are they?

We have one restaurant, Citin Cafe, which serves vegetarian cuisine with local and international varieties.  It is open from 6.30am to 10.30pm.

What is the cost for an additional breakfast?

It would cost THB 350 per adult and THB 200 per child (5 – 12 years)
Complimentary breakfast for children under 5 years old.

Do you have 24-hour room service?
Our room service is available from 6.30am to 10.30pm.
Do you have coffee/tea making facilities in the rooms?
>Guest rooms are equipped with a hot water boiler and in-room coffee and tea sachets. For a more extensive choice of teas and a brewed coffee, this is available at Citin Caf? at a charge.
Do your rooms have a balcony?
All our rooms feature a good sized balcony with outdoor chairs and table except for the Premium Triple bedrooms.
 
General Hotel Information
Is there a swimming pool?
Yes, there are two swimming pools located on the ground floor of the hotel (2nd pool is still under renovation).
Do you have hairdryers in the rooms?
All guest rooms are equipped with wall mounted hairdryers in the bathroom.
Does the hotel provide iron and ironing boards in all rooms?
Iron and ironing boards are available on request. Kindly contact the housekeeping department.
Can luggage be stored at the hotel whilst I travel elsewhere?

Yes, for a maximum of 30 days at no cost. Should your belongings not be claimed after 90 days, the hotel reserves the right to remove them.

What is the weather like at different times of the year?
The cool season begins in late October or early November and stretches until about late February or early March. From a visitor perspective, this season is the best time to make a trip to Pattaya, as chances of rainfall are low and temperatures are at their most pleasant. Despite being called the ‘cool season’, you can still expect daily highs in the low 30s (?C) and there’s very little opportunity for wearing anything other than t-shirts, shorts and similar light clothing.

Beginning sometime in March and peaking in late April or early May before petering out around June; the hot season is appropriately named on account of the extreme temperatures and high levels of humidity experienced. Daily highs can reach the low 40s (?C), while at night, you can expect a minimum of 25?C. Unless you are from a country with an especially hot climate and are well-acclimatised, this is not the best time of year to visit Pattaya.

The rainy season follows the hot season and is traditionally considered Thailand’s low season, although Pattaya perhaps receives somewhat less precipitation than other popular regions of the country and hence still sees a relatively steady influx of visitors. Temperatures are still in the 30s (?C) during this period and rain, while prone to strike at any time, has a tendency to fall in the late afternoon or evening.
Is the tap water safe to drink?
No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms on a daily basis.
How far is the nearest hospital?
The nearest hospital is the Pattaya Memorial Hospital, 5 minutes away by car from the hotel.
Where is the nearest bank or currency exchange?
The nearest reputable bank with currency exchange is the Kasikorn Bank, 5 minutes away on foot, located on the Pattaya Klang Road

For detailed directions, kindly contact the reception.
What time do banks open?
8.30 am – 3.30 pm, Monday to Friday.
What voltage is used in Thailand?
The voltage in Thailand is 220 volts.
 
Business Traveller
Can I connect my laptop in the room?
Yes, via WI-FI wireless Internet connection. For log-in and password, necessary for use of this service, kindly contact the reception.
What kind of internet connection do you provide and what is the cost?
For guests who make bookings through the hotel’s own website (www.citinloftpattaya.com) Internet connection is offered on complimentary basis, otherwise, the costs are as follows:
Hi-speed internet of 2 Mbps (shared speed)
1 Hour 60 THB nett
1 Day 300 THB nett
Are dual telephone sockets available in rooms?
Yes, dual telephone sockets are available in guest rooms.
Are secretarial and other business services such as translation available?
Regrettably, business center services are limited to faxing, photocopying and Internet stations.

Shopping and Tourist Facilities

Do you have a tour desk?
No, however it will be our pleasure to arrange for tours with outside travel agents who offer such services. Kindly contact our reception for further information.  For more information, please read the Pattaya City Guide.
Are there shopping centres nearby?
Shopping centers are plentiful in Pattaya from hypermarkets the likes of Tesco  Lotus to Central Festival Pattaya Beach shopping center, one of Pattaya’s largest.  For the bare necessities, Family Mart is walking distance.>
Disclaimer: Facilities and services may be added or removed at the hotel's discretion, if necessary please check with the respective hotel for their latest list of facilities and services.
 
 
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Citin Loft Pattaya
177/3 Moo 9 Nongprue,
Pattaya Klang Soi 12
Pattaya, Chonburi 20150, Thailand
T +66 38 489 499
F +66 38 489 498
enquiry@citinloftpattaya.com

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